Care plan & support
Software that stays secure, fast and improving — every month.
Websites and apps degrade when nobody owns them: plugins go out of date, certificates expire, small bugs pile up, and the original developer is gone. A care plan makes one team accountable for keeping your software running, secure and improving.
Is this for you?
- Your developer has moved on and nobody understands the system.
- Updates and security patches haven't been applied in months.
- Small fixes wait weeks because there's no one to do them.
- Your site or app is now critical to revenue.
What changes for your business
- Problems spotted by monitoring before customers notice.
- Security updates applied on a regular schedule.
- Backups that are tested, not assumed.
- A steady stream of small improvements every month.
What's included
Takeover audit
We review code, hosting, security and access before taking responsibility.
Monitoring
Uptime and error monitoring with alerts to us, not just to you.
Security and updates
Dependency, framework and plugin updates on a regular schedule.
Backups
Automated backups with periodic restore tests.
Monthly improvements
A set amount of time each month for fixes and small changes.
Agreed response time
Response times written into your plan, within our working hours (Mon–Sat, IST).
How we deliver it
01
Free discovery call
30 minutes. We understand the problem, what it costs you today, and show you the closest thing we've already built.
02
Fixed-price proposal
Deliverables, exclusions, timeline and one price, in writing. For complex work, a paid one-week Diagnostic comes first.
03
Build in milestones
40% to start, 30% at the midpoint, 30% on delivery. You test each milestone before paying for the next.
04
Launch and handover
Deployed, documented and handed over with every login. 30 days of free defect fixes, then an optional care plan.
Common questions
Read the FAQCan you take over software someone else built?
Yes. We start with a paid audit — the Diagnostic — so we know what we're taking on and can tell you honestly about any risks.
What if something breaks outside working hours?
Monitoring alerts us immediately. Response times for urgent issues are agreed in your plan; we don't promise round-the-clock cover we can't staff.
Can unused hours roll over?
Plans include a set amount of improvement time each month. What happens to unused time is written into your plan before you start.
Get a fixed quote for your project
Tell us what you need. You'll get a written scope and one price — and you only proceed if it makes sense.